11th July - 13th July 2022
Time : 9:00 AM - 4:00 PM

First, participants build a foundation of character by focusing on leading and managing themselves—achieving the Private Victory. They accept full responsibility for their choices, moods, actions, and outcomes. They set goals that align their own unique mission and purpose to their team and organization, and learn how to execute those goals by staying focused on what is most important, not just most urgent.

9th August - 11 August 2022
Time : 9:00 AM - 4:00 PM

Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity