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Leading Customer Loyalty
August 9, 2022 - August 11, 2022
$JMD 40,000
Introduction
Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.
What You’ll Learn
In this course, participants will learn how to:
- Make genuine human connections.
- Listen and communicate with empathy.
- Discover the real “Job to be Done” for customers.
- Follow up to learn how to improve and resolve concerns.
- Give and receive feedback that builds people up.
- Inspire the team to share their best thinking and ideas.
- Run effective loyalty team huddles.
Time : 9:00 AM – 4:00 PM