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X-WR-CALDESC:Events for FranklinCovey Jamaica
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DTSTART:20210101T000000
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DTSTART;VALUE=DATE:20220809
DTEND;VALUE=DATE:20220812
DTSTAMP:20260627T053538
CREATED:20220627T140946Z
LAST-MODIFIED:20220627T155733Z
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SUMMARY:Leading Customer Loyalty
DESCRIPTION:Introduction \nLeading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model\, teach\, and reinforce empathy\, responsibility\, and generosity. \nWhat You’ll Learn \nIn this course\, participants will learn how to: \n\n\n 	Make genuine human connections.\n 	Listen and communicate with empathy.\n 	Discover the real “Job to be Done” for customers.\n 	Follow up to learn how to improve and resolve concerns.\n 	Give and receive feedback that builds people up.\n 	Inspire the team to share their best thinking and ideas.\n 	Run effective loyalty team huddles.\n\n Time : 9:00 AM – 4:00 PM
URL:https://franklincoveyja.com/event/leading-customer-loyalty
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