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Leading Customer Loyalty

August 9 - August 11

$JMD 40,000

Introduction

Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.

What You’ll Learn

In this course, participants will learn how to:

  • Make genuine human connections.
  • Listen and communicate with empathy.
  • Discover the real “Job to be Done” for customers.
  • Follow up to learn how to improve and resolve concerns.
  • Give and receive feedback that builds people up.
  • Inspire the team to share their best thinking and ideas.
  • Run effective loyalty team huddles.

Time : 9:00 AM – 4:00 PM

Details

Start:
August 9
End:
August 11
Cost:
$JMD 40,000

Request a Demo